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Privacy Policy

Updated: July 10, 2025


Introduction

In this Privacy Policy, "Imanusagi," "we," "us," and "our" refer to Imanusagi.com. This Privacy Policy applies when determining the purposes and means of processing any personal data.

At Imanusagi, we are committed to protecting the privacy of our website visitors and customers and respect the trust placed in us when processing the personal data provided to us.

Our website includes privacy controls for customer accounts, which affect how we process your personal data. By using these controls, you can specify whether you wish to receive direct marketing communications and limit the publication of your information. You can access these controls through your account settings by logging into your account on Imanusagi.com.

If you purchase products or services from us, we will ask you to provide certain personally identifiable information on the order page. We cannot process your order unless you provide contact information (such as your name, email address, and shipping address) and financial information (such as your credit card number and expiration date). We will use this information to check out and fulfill your order. If we encounter any problems processing your order, we will use this information to contact you.



How We Use Your Personal Information

We may process data about your use of our website and services ("Usage Data"). This Usage Data may include your IP address, geographic location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service usage. The source of this Usage Data is our analytics tracking system. We may process this Usage Data to analyze the use of our website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

We may process your account data. This account data may include your name and email address. The source of this account data is information you provide. We may process this account data for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is your consent.

We may process personal data that you provide in the course of your use of our services ("Service Data"). This Service Data may include your order history and any personalized information entered in your account profile. The source of this Service Data is information you provide or that you generate when you use our services. We may process service data for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is your consent.

We may process information contained in any enquiries you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be used to offer, market, and sell relevant goods and/or services to you. The legal basis for this processing is your consent.

We may process information related to our customer relationships, including customer contact information ("customer relationship data"). This customer relationship data may include your name, your contact details, and information contained in your communications with us. The source of this customer relationship data is you. We may process this customer relationship data for the purposes of managing our relationships with customers, communicating with them, keeping records of those communications, and promoting our products and services to them. The legal basis for this processing is your consent.

We may process information relating to transactions (including purchases of goods and services) that you enter into with us and/or through our website ("transaction data"). This transaction data may include your contact details, your credit card and bank account information, and transaction details related to your orders. We may process transaction data for the purpose of supplying the goods and services you purchased and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, namely the proper administration of our website and business.

We may process information that you provide to us to subscribe to our email notifications ("notification data"). This notification data is processed for the purpose of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent.

We may process information contained in emails or similar communications that you send to us ("communication data"). The communication data may include the content of the communication and metadata associated with the communication. Our website generates metadata associated with communications made using the website contact form. The communication data may be processed for the purpose of communicating with you and for record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy for the establishment, exercise or defence of legal claims, whether in court proceedings, administrative proceedings or out-of-court procedures. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

We may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Please do not provide us with personal data about anyone else unless we prompt you to do so.



Minors

The Imanusagi website is a commercial website intended for use by individuals aged 18 and over. If you are under the age of 18, you must not use this website without the prior permission and supervision of your parent or legal guardian. The Imanusagi website is not directed to children under the age of 16. Imanusagi does not create accounts for users under the age of 16 and does not knowingly collect information from anyone under the age of 16.



Disclosure of Your Personal Data to Third Parties

We may disclose your personal data in the following circumstances:

  • Sharing within our group of companies: We may disclose your personal data to our group of companies, including subsidiaries, parent companies, and their affiliated entities, to fulfill the purposes set out in this Policy and to the extent permitted by law.
  • Insurers and Professional Advisors: We may disclose your personal data to our insurers and professional advisors as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, obtaining legal or professional advice, or establishing, exercising, or defending legal rights in litigation, administrative, or informal proceedings.
  • Suppliers and Subcontractors: We may disclose your personal data to our service providers or subcontractors to assist us in processing your requests, fulfilling orders, or carrying out specific instructions you provide.
  • Third-Party Providers of Goods and Services: In the event that you make an inquiry, we may forward your data to one or more selected third-party service providers listed on our website so that they can contact you to offer, promote, or sell relevant products or services. These third parties will act as independent data controllers and will provide you with their privacy policies upon initial contact.
  • Legal and Security Needs: We may disclose your personal data where necessary to comply with a legal obligation, protect your vital interests or those of others, or establish, exercise, or defend rights in legal proceedings.



Cross-Border Transfers of Personal Data

Some data may be transferred to countries/regions outside of Hong Kong. You acknowledge and understand that information submitted through our website or services may be disseminated outside of Hong Kong, and we cannot prevent the unlawful use or misuse of such publicly available information.



Retention and Deletion of Personal Data

We have established a data retention policy to ensure that your personal data is retained or deleted in accordance with applicable law:

  • Account Information: We will retain personal data associated with your account for as long as your account is active, or until you delete your account information or request deletion.
  • Order Information: We will retain order-related data for as long as required by law, for purposes such as customer service, product warranty, and tax reporting.
  • Situations Where Predetermined Retention Periods Are Unavailable: In some cases, we cannot specify in advance how long to retain data. In such cases, we will retain such data for the shortest period necessary.
  • Retention in Exceptional Circumstances: Even if we are no longer required to retain data in the circumstances described above, we may still retain your personal data where required by law or to protect our vital interests.



Opt-in Data and Consent Information Not Shared with Third Parties

The opt-in data and related consent information you provide on the website will not be shared with any third party.



Privacy Rights

If you are a Hong Kong resident, you have certain rights regarding your personal information.These rights include:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  • Right to Deletion: You have the right to request that we delete any personal information we have collected about you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA rights.

To exercise any of these rights, please contact us by email.



Categories of Personal Information Collected

We collect the following categories of personal information:

  • Identifiers (e.g., name, email address, IP address)
  • Commercial information (e.g., purchase history)
  • Internet or other electronic network activity (e.g., browsing history)
  • Geolocation data
  • Professional or employment-related information
  • Inferences drawn from other personal information



Purposes for Collecting Personal Information

We use personal information for various business purposes, including:

  • Processing and fulfilling orders
  • Providing customer service
  • Personalizing the user experience
  • Marketing and promotional communications
  • Analyzing and improving our services



Disclosure of Personal Information

We may disclose personal information to third parties for business purposes, such as:

  • Service providers (e.g., payment processors, shipping companies)
  • Advertising partners
  • Data analytics providers



Authorized Agents

You may designate an authorized agent to make requests on your behalf. To do so, please provide written permission and verify your identity directly with us.



Amendments

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of significant changes to this policy by email.



Your Rights

Under applicable data protection laws, you have the following key rights with respect to your personal data:

a. Right of Access: You have the right to know whether we are processing your personal data and, if so, to obtain a copy of that data and related information, including the purposes, categories of data, and recipients. The first copy will be provided free of charge; subsequent copies may be subject to a reasonable fee. You can also access your personal data by logging into your account on our website.

b. Right of Correction: You have the right to request that we correct any inaccurate or outdated personal data and, where necessary, complete any incomplete information to ensure that the data is complete and accurate.

c. Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data if:

  • The data is no longer necessary for the purposes for which it was collected or processed;
  • You have withdrawn your consent and there is no other lawful basis for us to continue processing it;
  • You have objected to processing under the law;
  • The data is unlawfully processed;
  • The data must be erased as required by law;
  • The data relates to minors and is collected in the context of information society services.

Please note that this right may not apply in certain circumstances, such as where we need to retain the data for legal obligations, freedom of expression, or legal claims.

d. Right to Restrict Processing: You may request that we restrict the processing of your personal data in the following circumstances:

  • You contest the accuracy of the data (while we verify the accuracy);
  • The processing is unlawful, but you choose restriction rather than deletion;
  • We no longer need the data, but you request retention for legal claims;
  • You have objected to processing, pending verification of whether we have a legitimate interest in continuing the processing.

During the restriction period, we will only process that data with your consent or for legal purposes.

e. Right to Object to Processing: If we process your data based on public interest or legitimate interests, you have the right to object based on grounds relating to your particular situation. If there are no legitimate, compelling grounds for processing or it is necessary to assert a legal claim, we will cease processing your data.

f. Right to Object to Direct Marketing: You have the right to object at any time to our processing of your personal data for direct marketing purposes (including profiling). Upon such objection, we will immediately cease the processing.

g. Right to Data Portability: In certain circumstances, you have the right to obtain a copy of the data we hold about you and to transmit it to another data controller, provided that the processing is based on consent or a contract and is carried out by automated means.

h. Right to Withdraw Consent: When data processing is based on your explicit consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent prior to its withdrawal.

i. Right to Complain: If you believe our processing of your personal data violates applicable law, you have the right to lodge a complaint with your local data protection supervisory authority.



Legal Basis for Our Processing of Your Personal Data

We process your personal data based on one of the following legal bases:

  • Performance of Contract: We process your personal data where the processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
  • Automated Processing and Right to Data Portability: Where such processing is carried out by automated means and is based on your consent or the performance of a contract, you have the right to receive the personal data you have provided in a structured, commonly used, and machine-readable format and, where technically feasible, to request that we transmit that data to another data controller. This right does not apply where it may adversely affect the rights and freedoms of others.
  • Consent-Based Processing: If we process your personal data based on your explicit consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent prior to its withdrawal.
  • Right to complain: If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with a supervisory authority. You can choose to lodge a complaint with the relevant data protection authority in your place of habitual residence, place of work, or the EU member state where the alleged infringement occurred.



How to Exercise Your Rights

You can exercise any of your rights related to your personal data by:

Email: marketing@imanusagi.com

We will respond within a reasonable timeframe, consistent with applicable law, and may need to verify your identity to ensure data security.



Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent from a web server to a web browser and stored by the browser. This identifier is then sent back to the server each time the browser requests a page.

Imanusagi.com uses cookies to help track the items you place in your shopping cart, including when you abandon your cart, and to determine when to send shopping cart reminders via text message.



About Our Privacy Policy

If you have any questions about our privacy policy, please contact us at marketing@imanusagi.com.