FAQs

About Shipping

What is the shipping time?

Imanusagi's shipping time is generally 7–15 business days, depending on your delivery address and logistics conditions.

What if I haven't received my package within the specified timeframe?

Please email marketing@imanusagi.com. We will promptly check the shipping status and assist with any issues.

What if the item I received is damaged?

Please take a photo of the package and email marketing@imanusagi.com as soon as possible after receiving it. We will provide a return, exchange, or other solution as appropriate.

About the Product

What is an Imanusagi Aromatherapy Diffuser?

Imanusagi aromatherapy diffusers use atomization technology to transform essential oils into a fine mist, evenly distributing the fragrance. They are an efficient and safe indoor fragrance solution. We offer a variety of models, including USB diffusers, car diffusers, wall-mounted diffusers, waterless diffusers, and flame-based diffusers, to meet various needs.

How do aromatherapy diffusers work?

Our devices use nano-atomization technology to transform essential oils into ultra-fine dry mist molecules, delivering a fast and long-lasting aroma. Select models can be remotely controlled via a smartphone app.

What benefits can an aromatherapy diffuser provide?

Improves air odor;
Relieves stress and fatigue;
Creates a comfortable atmosphere;
A safe, non-irritating alternative to traditional sprays;
Adds natural fragrance to your space year-round.

How often should you clean your aromatherapy diffuser?

We recommend cleaning it every 2–3 months to maintain optimal aromatherapy performance.

Cleaning steps:

Unplug the device and place it on a stable surface;
Pour in 91%-95% isopropyl alcohol, but do not fill it to the top;
Run the diffuser for 15–20 minutes (maximum intensity);
Turn off the power, pour out the alcohol, and let the bottle air dry;
Make sure it is dry before refilling.

How do I use my aromatherapy diffuser?

Add essential oils and let the diffuser run for about 15–20 minutes.
Reusable, adjust the spray frequency and fragrance intensity to your preference.
Some models are suitable for surfaces like clothing and linens (see product description).

Payment & Contact

What payment methods are accepted?

We support a variety of safe and convenient payment methods. You can choose the method that suits you best to complete the payment during checkout.

How can I contact customer support?

If you have any questions, please feel free to contact us at marketing@imanusagi.com. We're always happy to help if you need further assistance.